If anything is meant to help an organisation work smarter then it must be technology. So why is it all too often that your IT Systems are holding your business back. Most likely because they are working in isolation, or at cross-purposes with each other.
Smarter working is about collaborative working and increasing productivity - making your IT Systems work together to add value to the business, rather than more headaches.
If your business is still suffering from too many disparate spreadsheets, too many meetings, too many emails, too many journeys, too much time trying to organise anything - you should be considering a different approach?