What is it?
If you understand your customers' needs you’re more likely to continue to do business with them. A good CRM system, such as Microsoft Dynamics CRM, enables an organisation to maintain a complete 360⁰ view of their customers' activities and preferences. This includes tracking addresses and contacts, order history and customer interactions such as telephone calls, emails and letters.

Why should you consider it?
Your CRM system, almost by definition, needs to work seamlessly with your business processes. You need a perspective which can align the capabilities of the system to the activities of your people.

How can we help?
Softwerx will work with you to identify the unique requirements of your customers. We can help to streamline your business processes with customisation of your CRM system and identify the most appropriate method of delivering the system to users within your organisation.

In June 2009, Nucleus Research found it was possible to achieve a 7% to 15% improvement in sales productivity (more if moving from ‘paper-based’) when using Microsoft Dynamics CRM.