Second-Line Support Engineer

Softwerx is an award-winning provider of Cloud and Cyber Security solutions in the UK and is currently growing at 20% per annum. We are now looking for an experienced Second-Line Support Engineer to join our successful Service Delivery Team providing IT Support for a wide range of customers, both remotely and on-site. This role will be based from our London Office.

Key Responsibilities

  • Resolve a variety of IT issues to service targets (remotely and onsite)
  • Occasional work on Customers sites in London delivering Projects
  • Accurately maintain and update the Helpdesk System
  • Work collaboratively within a team environment
  • Build positive relationships with customers

Key Requirements

  • Minimum 3 years IT experience
  • Broad technical knowledge of IT infrastructure systems (particularly Microsoft)
  • Strong working knowledge of Windows Server 2008/2012/2016
  • Microsoft Azure including Windows integration experience
  • VMware and Hyper-V Virtualisation knowledge
  • Excellent Microsoft Exchange 2010/2013, Office 365 knowledge
  • Strong networking skills ideally (Routers, Switches, Firewalls etc.)
  • SharePoint 2013 / SharePoint Online
  • Proven analytical and logical troubleshooting approach
  • Excellent telephone communication skills
  • Strong drive for high customer service

Terms and Remuneration

  • London based
  • 40 hours per week, Monday to Friday. 08:00 -18:00 (Shift System)
  • 25 days holiday
  • Contributory Pension scheme
  • Formal training and development
  • Excellent working environment
  • Salary: £20K - £30K (experience dependent)

Please send your CV to careers@softwerx.com

Twitter Feed

Latest News

Microsoft Inspire 2017 – Our thoughts

We spoke with our Technical Director, Adriaan Bekker after he returned from his visit in Washington D.C. to attend the Microsoft Inspire event. He was among 17,000 other attendees from around the world and from a wide range of organisations visiting the event.

Keep Reading

Stay connected