Synopsis
Company:
Barker Gotelee Solicitors
Vertical:
Legal
Core Activity:
Solicitors
Employees:
20+
Challenge:
Access to professional and affordable IT Support.
Solution:
Softwerx provides a guaranteed IT Support service.
PDF version Download case study
Share

The Challenge

As a dynamic and expanding business Barker Gotelee needed a reliable and professional IT Support service that offered flexibility for their employees and a guaranteed service level response.

Any proposed service would also need to include the management, liaison and coordination of  third-party vendors.

Any solution would also need to recognise that there was limited IT technical expertise on-site.

The Solution

Softwerx proposed a fully-outsourced Helpdesk solution with a single number to call for all issues. Having the ability to cover end-user requests as well as manage complex virtualised systems within one Helpdesk was very important.

The solution also incorporated the management of third-parties as well as proactive network monitoring and support.

The Outcome

With a guaranteed level of professional IT support delivered by Softwerx, Barker Gotelee are now able to confidently concentrate on their own core business.

Softwerx provide us with a comprehensive IT Support service incorporating proactive monitoring and attendance to all Server updates and backup routines.

Twitter Feed

Latest News

Microsoft Inspire 2017 – Our thoughts

We spoke with our Technical Director, Adriaan Bekker after he returned from his visit in Washington D.C. to attend the Microsoft Inspire event. He was among 17,000 other attendees from around the world and from a wide range of organisations visiting the event.

Keep Reading

Stay connected