As a dynamic and expanding business Barker Gotelee needed a reliable and professional IT Support service that offered flexibility for their employees and a guaranteed service level response.
Any proposed service would also need to include the management, liaison and coordination of third-party vendors.
Any solution would also need to recognise that there was limited IT technical expertise on-site.
Softwerx proposed a fully-outsourced Helpdesk solution with a single number to call for all issues. Having the ability to cover end-user requests as well as manage complex virtualised systems within one Helpdesk was very important.
The solution also incorporated the management of third-parties as well as proactive network monitoring and support.
With a guaranteed level of professional IT support delivered by Softwerx, Barker Gotelee are now able to confidently concentrate on their own core business.
Softwerx provide us with a comprehensive IT Support service incorporating proactive monitoring and attendance to all Server updates and backup routines.