Synopsis
Company:
Sherwood Scientific
Vertical::
Specialist Manufacturer
Core Activity::
Scientific Instruments and Apparatus
Employees::
20+
Challenge::
A need for local and professional IT Support.
Solution::
A proactive tailored IT Support package from Softwerx.
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The Challenge

As a busy local manufacturing business Sherwood needed a guaranteed level of professional IT Support. The service had to be cost-effective and where possible delivered remotely, but there was also a need to provide an on-site engineering presence whenever required on a responsive basis.

The Solution

Softwerx now provides a tailored IT Support service for Sherwood that includes proactive remote network management and monitoring, as well as an on-site engineering presence, set against guaranteed service levels.

Furthermore - and as part of the overall IT Support service, Softwerx offers dedicated Account Management, providing continual strategic advice around future technologies and opportunities.

The Outcome

Sherwood Scientific now has ‘peace of mind’ in that their IT Systems are being constantly monitored, with issues being resolved in advance of a problem affecting the business and, or very quickly by remote connection or where necessary through an Engineer attending site. The inclusive dedicated Account Management offers great value by keeping Sherwood fully-informed with regard to future IT trends.

We get an excellent level of proactive and responsive IT Support from Softwerx, but what makes the real difference for us is the single-point of contact and dedicated Account Management.

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