The YMCA Cambridgeshire and Peterborough has a large support worker workforce distributed across a wide area with varying levels of IT requirements and abilities.
While IT is a critical tool used across the organisation for managing and delivering it's support services -it is unfeasible to dedicate the appropriate funds to maintain their IT infrastructure in-house.
They require expert consultancy when planning and executing their IT strategy, proactive support for all of their users and regular maintenance to maintain the IT investments that they have already made. In addition - they wanted an IT service provider that understands charities, how they are run and the challenges that they face from day to day
Softwerx proposed and delivered a fully outsourced solution based upon the provision of a surrogate IT Manager to provide strategic and tactical advice together with the installation and continued support of a new IT system
.An efficient and secure client/server infrastructure based in Cambridge and Peterborough was installed to meet the needs of onsite users and remote users working in small project offices. Microsoft Windows Server and Exchange Server were installed to provide a centralised user directory, file access and email and SMS communication
.IT support is provided by the Softwerx Helpdesk team who track and resolve all user issues under the terms of an agreed Service Level contract. Routine enquiries are handled on the telephone, by email or remote access to the system servers or individual PC machine. software upgrades are carried out.
Softwerx designed an infrastructure solution for YMCA Cambridgeshire & Peterborough that uses a range of different technologies and services form different platform and software providers to achieve the best result for their budget. The final solution is more cost effective - allowing the users to focus on their important work instead of IT. This, combines with an efficient support contract, has enabled them to simultaneously save money and improve reliability.
As a registered charity, managing our costs while delivering the maximum value of service to our stakeholders is crucial. The selection of Softwerx as our outsourced IT partner has been a key strategic driver in the growth and continued success of our organization