At a glance
Website: www.factor.law
Industry: Legal Services
Number of employees: 600
Countries operating: 5
Secure365 Option: Advanced
Challenge: Tight industry regulations
Benefits: Global seamless 24×7 security, Microsoft Secure Score of over 80 points
Factor levelled up their security with Microsoft and Secure365
Recently recognised by the Financial Times as a leader in solutions for complex legal work, Factor is pioneering change within the integrated legal sector. With over fifty Fortune/FTSE 100 clients, six hundred lawyers and six offices around the globe, Factor needed the best in security that addressed a need for regulated compliance and 24×7 assurance.
Leading Microsoft Cloud Security experts. Softwerx, advised Factor on the benefits of a ‘Microsoft First’ approach to security. Factor now has an industry-leading Microsoft Secure Score as well as additional assurance provided by Softwerx, through its 24×7 ‘eyes-on’ Managed Detection and Response (MDR) Service, Secure365.
Colin Manson
Neil Murtagh
Matt Smith
Client challenges
As a high-profile and pioneering legal services firm, Factor needed to be meeting, and ideally exceeding, industry-regulated information security standards. The business also wanted to bolster its wider security posture to mitigate against an ever-increasing number of sophisticated around-the-clock attacks. The business identified that a continual monitoring service was required to harden its security. Due to the lack of availability of skilled security professionals nationally, they also had a major challenge with recruiting and retaining security operations analysts that could effectively mitigate risks.
Softwerx's solution
Softwerx operates a UK-based, ‘eyes-on’ 24×7 Microsoft Security Operations Centre (SOC), built on the Microsoft Defender and Microsoft Sentinel security suite. Softwerx deployed this for Factor as a fully managed SOC-as-a-Service solution, including Microsoft SIEM solution Sentinel. Upgrading to the Microsoft E5 SKU enabled Factor to select the Secure365 Advanced bundle, which included Defender for Cloud Apps and Microsoft Information Protection. With Softwerx’s support, Factor also configured a range of digestible custom dashboards within their own Microsoft 365 security portal.
Client benefits
Factor has increased its overall security posture and boosted its Microsoft Secure Score to an industry-leading figure of over 80 points. The business also now has around-the-clock assurance with threats being identified and mitigated within minutes. Furthermore, new efficiencies have been gained throughout. Security playbooks now take just days rather than weeks to design and deploy and the number of false positives has reduced dramatically, reducing the overall workload. Finally, the challenge of trying to build an in-house 24×7 security function, based on the availability of scarce and expensive professionals, is no longer an issue.
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