As 2020 draws to a close, here are the top three takeaways that can help your business adapt to the 'new world of work' in the COVID-19 era.

Partnerships are key to building resilience

New partnerships help grow your network, influence and build more resilience in a rapidly changing economy. Softwerx has focused on building strategic partnerships with certain cloud security industry leaders like IT Governance, Exonar and the Cloud Industry Forum. We are actively working with each of these partners to promote more resilient and cloud-secure practices, for example, by hosting a number of joint webinars, research initiatives and roundtables. As a result of our enhanced partnership with Microsoft, the work with one of our clients is being featured on their website.

Investing in digital skills helps you stay ahead of the curve

With Microsoft announcing an initiative earlier this year to help 25 million people worldwide acquire the digital skills needed in a COVID-19 economy, Softwerx has also invested in this area. Softwerx launched its Advanced Technical Career Development Plan earlier this year and the impact for both staff and the company has been very positive. The programme encourages the engineering staff to take exams that will improve their skills and credentials, offering a tangible reward in the form of a pay rise for exams passed, while also giving them time off work to study. The result has been that the engineering team has enhanced their skills through taking multiple Microsoft Security and Azure exams. Additionally, Softwerx is investing in two digital marketing degree apprentices and they are both contributing in tangible ways to the business by leveraging digital media channels which are especially relevant it today’s times.

Inviting feedback helps improve your customer service

Over the year Softwerx has invited feedback and has received many excellent reports from clients.

Softwerx has also invited feedback on a number of initiatives including the recent TechTalk webinars which gained a rating of 4.6 stars out of 5 and 83% of attendees saying they would definitely recommend the talks to a colleague.

Here are some examples of some feedback received recently:

“Adriaan is a master at communicating his subject matter around Microsoft security and compliance in the Financial Services industry. His ability to constantly stay abreast of the latest Microsoft Security changes is exceptional and he can readily convey the latest Microsoft feature sets at a high level, and how we can apply them. Adriaan consistently comes through with his grasp of the technical requirements fit for our specific business context and how we interact with clients.” – William Wilson, Global Head of Threat Protection & Defence, Sanne

“Matt has been an invaluable source of information to help define our information security policies and configuration of Microsoft 365 services to enforce them for our hundreds of users across 16 offices. He’s a gifted communicator when translating technical capabilities into scenarios our team can understand.” – Darren Buckman, Head of Cresset Operations, YMCA Trinity Group.

“I just wanted to take the time to praise an employee of yours for his absolute determination to get to the bottom of a problem I was having with my computer. It was a Microsoft difficulty and even their engineers found it difficult to find the solution…. [Softwerx support engineer Harley Butcher then] solved it, called me, explained it and made sure the problem had cleared.” – Anonymous user at a national charity

There have been excellent suggestions received also, and that feedback is helping us better understand our clients and better define our services.

In conclusion, most businesses today should take stock of their strategic and tactical place in the market and plan for the future. By investing in the three areas mentioned, your organisation can also benefit from enhanced resilience through partnerships, a stronger digital skills base and better customer service.

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