"Of course I didn't expect it — I only finished the apprenticeship less than a year ago. It's really awesome and has made my day. There are loads of good people in the business, so it's a real honour to win."

Josh joined Softwerx in 2013 as a Microsoft Apprentice. He'd been working as an apprentice plumber and didn't feel it was the right fit for him.

"When I started plumbing I didn't really know what I wanted to do. Going to uni wasn't the right thing for me, but neither was plumbing. Though it was good, I wanted more of a challenge. The IT apprenticeship at Softwerx sounded interesting and something I could get stuck in to. Don't get me wrong — it was really hard at times, but in the end it was worth it."

IT apprenticeships last between one and two years and involve a combination of taught and on-the-job training through the Microsoft Apprenticeship programme. After completing it successfully, Softwerx was pleased to offer Josh a permanent job as a 1st line Helpdesk Support Engineer.

Technical Services Manager, Darren Cutting on Josh's win, "It was no surprise that Josh won this year. When he came to us he was lacking in workplace confidence and a bit unsure of himself. But with support, he quickly got his head down and worked hard. He's fantastic with customers, has quickly built up his product knowledge and is always willing to go the extra mile to help someone. Customer service is at the heart of what we do — with his skills in this area, supported by his increasing technical knowledge, he has a bright future ahead of him."

Any regrets on leaving plumbing? "No, none. I think most jobs are boring, but I see this as much more than a job. I still look forward to coming to work each day and I really like my colleagues. I hope to stay at Softwerx for a while yet."

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