Samuel Sesay, Service Delivery Manager, explains why, "Softwerx has experienced a period of rapid growth, particularly in the IT Support side of the business. Adding Harley, Joshua and Scott to the Support team at this time will allow us to continue providing the high level of support and expertise we guarantee all of our customers."
Harley Butcher joins us from a Sales role at PC World. He's now focussing more on the technical side of the industry, joining Softwerx as a 1st line Support Engineer. "I'm really looking forward to broadening my technical knowledge and building a long-term career in IT. Softwerx, through the Microsoft Apprenticeship Programme, seems like the ideal place to do this."
Scott Williamson has several years' experience working in Technical Support for education providers across Cambridge. He's joined Softwerx as a 2nd line Support Engineer. "My aim for a while has been to join an IT firm; firstly to experience the B2B side of IT and also in order to increase my technical knowledge. I have taken several Microsoft qualification exams and look forward to gaining more with Softwerx."
Prior to joining Softwerx as a 1st Line Support Engineer, Joshua Berrabah was at Cambridge Regional College in Business Administration. He's also a Young Ambassador for the Prince's Trust. Joshua explains why he made the move, "Working at Softwerx is a fantastic opportunity as I've always been interested in working in IT. Joining as a Microsoft Apprentice means I'll be able to develop my technical skills while working and earn a recognised qualification at the same time."
Three new starters at the same time might be daunting for some businesses, but Managing Director, David Smart believes Softwerx will take it in its stride, "We weren't necessarily looking for three Support Engineers, but they all showed the technical aptitude and customer-focused communications skills we value on the Softwerx team. We're pleased to have them on board and know they'll be up to the challenge of our busy Support business."
L-R Joshua Berrabah, Harley Butcher and Scott Williamson
We spoke with our Technical Director, Adriaan Bekker after he returned from his visit in Washington D.C. to attend the Microsoft Inspire event. He was among 17,000 other attendees from around the world and from a wide range of organisations visiting the event.