Orchestrating Security Success: How B:Music Transformed IT Operations

B:Music wanted to regain control and bring IT back in-house, rebuild their IT in a way that supported staff and improved productivity while embedding robust security into the company’s core operations. However, with a two-person IT team responsible for both day-to-day IT operations and cybersecurity, delivering on such an ambitious transformation while keeping pace with a rapidly evolving threat landscape was difficult.

Adding to the challenge was B:Music’s diverse user base. The organisation includes full and part-time employees, remote workers, volunteers and casual workers. All of these employees need controlled access only to the systems, applications and data relevant to their roles and work with a mix of corporate desktops, laptops and mobiles as well as personal mobile devices and point of sale systems. Many worked irregular hours, including late nights, which further complicated security management.

B:Music needed a solution that would provide robust protection with minimal friction for its workforce while ensuring that, as a charity, every pound spent delivered clear value.

With Softwerx’s guidance, B:Music defined a security strategy that combined Microsoft 365 E3 licences with a layered security approach, integrating third-party tools to strengthen protection. Role-based security and least-privileged access were implemented to ensure users only had the permissions they needed, reducing risk without disrupting productivity.

At the heart of the strategy was secure365, Softwerx’s managed security service built on Microsoft’s advanced security stack. This included Microsoft Defender for 365 and Defender for Endpoint for real-time threat detection and response, Intune for device management and Microsoft Sentinel for SIEM capabilities. Together, these tools provided comprehensive visibility and control over B:Music’s environment.

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