Privacy Policy

Softwerx Ltd is a subsidiary of the Clearsprings Group.

Softwerx Ltd is registered in England and Wales, Company number: 03842427, Registered address:26 Brook Road, Rayleigh, Essex SS6 7XJ, Trading address: Copley Hill, Babraham, Cambridge CB22 3GN.

This privacy and cookie policy lays out how Softwerx Ltd uses and protects any information you give to Softwerx Ltd when you use this website.

Softwerx Ltd is committed to abiding by this privacy policy throughout the operation of its business, ensuring that your privacy is protected.

For the purpose of the Data Protection Act 2018, the data controller is Softwerx Ltd.

This policy covers:

• the data we collect and how we collect it;
• what we do with the information we gather;
• the security of data storage;
• links to other websites;
• our cookie policy; and
• options available to you for controlling your personal information.

What We Collect

We may collect the following information when you fill in a web form:

• Name, company, and job title
• Email address
• Phone number
• Information relevant to customer surveys, security assessments and/or offers

We may collect the following information through cookies or browser settings:

• Demographic information such as postcode, preferences, and interests
• Website visit information such as pages visited, duration of visit and other viewing information

If you are a business, we may also track:

• Your IP address
• Using your IP address, we may collect your business contact details

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

• We may use the information for our internal record keeping.
• We may use the information to improve our products and services.
• We may, periodically, send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail.
• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website www.softwerx.com (including this privacy policy) may contain links to other websites of interest.

However, please note that once you have used these links to leave our site, we do not have any control over the website you are taken to. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are not governed by this privacy statement so you must exercise caution and read the privacy statement applicable to the website in question.

We conduct direct marketing including telephone, email, and other means to business-to-business contacts and the lawful basis we use for this processing is “Legitimate Interest” under the UK GDPR. These business contacts are likely to reasonably expect the processing of their personal data in a business context.

Telemarketing

We use data to carry out direct B2B marketing, sales, and research. The lawful basis we use for this processing is ‘Legitimate Interest’.

The ICO recommend that companies using this basis conduct a ‘Legitimate Interests Assessment’ (LIA) and we have done this. Softwerx Ltd complies fully with the TPS and CTPS to prevent unwanted sales and marketing calls and maintains its own company ‘Do not call list’ in line with Ofcom regulations.

Email Marketing

We use data to carry out direct B2B marketing, sales, and research. The lawful basis we use for this processing is ‘Legitimate Interest’.

The ICO recommend that companies using this basis conduct a ‘Legitimate Interests Assessment’ (LIA) and we have done this. Softwerx Ltd complies fully with the Opt Out and Data Update recommendations to prevent unwanted sales and marketing emails and maintains its own company ‘Opt Out list’.

What Information Do We Hold On You?

If, at any time, you wish to find out exactly what information we hold about you and/or your business, please feel free to contact us on info@softwerx.com and request a summary of all of the information we hold about you and your activity on our website.

Please note: we can provide all data we have regarding your company or personal details and your tracked activity on our website. We cannot provide you with information as to which demographic groups Google Analytics may have anonymously placed you into for web traffic analysis.

Controlling Your Personal Information

As a business, by providing your personal information to our website, or by making your company information available via your IP address, you consent to being contacted for direct marketing purposes.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you have completed a form on our website, you can indicate to us that you do not want the information to be used by us for direct marketing purposes by emailing info@softwerx.com.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to, or emailing, us at info@softwerx.com.
• Any direct marketing emails sent to you will include an unsubscribe link by which you may remove your email address from our mailing list.
• If you believe that any information we are holding about you is incorrect or incomplete, please write to, or email, us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send promotional information to you about third parties. If you tell us you would like us to do this, we think you may find the content interesting.

You may request details of personal information that we hold about you under the Data Protection Act 2018. If you would like a copy of the information held about you, please write to Softwerx Ltd, Copley Hill, Babraham, Cambridge CB22 3GN.

Cookies

For details on our cookie policy, please click the link here.