Microsoft Professional Services and Support

When you need an expert level of advice and support…

What We Do

We offer a comprehensive range of expert and advanced Microsoft support services, to act as your outsourced security partner or to support your existing technical team.

Microsoft Discovery Workshop

Whilst many businesses are already subscribing to one or more Microsoft Office 365 plans, many are not fully utilising their investment. A professional Microsoft Discovery Workshop review with a qualified Microsoft consultant is the first place to start to establish where your business stands.

We will work with you on a one-to-one basis, to understand in detail which applications and features, within which Microsoft plans you are currently subscribed to; what you are entitled to, and to what extent these are correctly configured and deployed.
“Softwerx have been integral to our successful roll-out of Azure Services. This started with a Microsoft Discovery Workshop hosted by one of their experts. At the time Martin Arnold Ltd were undecided on which technology pathway to take. Softwerx were extremely knowledgeable and helpful, offering great account management, support and professional services along the way.”- Tim, Senior Associate, Martin Arnold LTD


Microsoft Secure Remote Work Workshop

In this workshop, we’ll show you how you can use Microsoft technologies to empower people to stay connected and maintain security and control. We’ll discuss the most critical steps for remote work, and how we can rapidly deploy key scenarios. Before the end of the workshop, we’ll evaluate your options and leave you with a concrete deployment plan and next steps.


Microsoft Security Assessment

The starting point to develop or appraise your cyber security posture is a qualified and comprehensive assessment of your Microsoft Office 365 and EM+S environment.

Utilising your Microsoft Secure Score as a starting point, we review your approach to Identity and Access Management, Information Protection, Threat Protection, EndPoint Protection; we also examine how you are securing applications in the cloud.

The Assessment includes a detailed report, which can be used by your own IT team and for board-level approval.


Modern Workplace Workshop

Examine and experience the Modern Workplace from a Microsoft perspective first-hand, led by a qualified Microsoft consultant. Explore and learn the key features of Office 365, Microsoft Teams and EM+S and much more.

An aid to understanding and endorsing best practice and a practical learning workshop for key stakeholders within the business; supporting internal training and awareness programmes, as well as wider user-adoption.

Microsoft Office 365: Advanced Administration and Support

The Microsoft Office 365 Advanced Administration and Support package is a managed service agreement that provides a guaranteed and unlimited level of expert advice and support on the key Microsoft Office 365 applications: Exchange Online, Teams, SharePoint Online and Skype for Business.

The service can be provided either directly to your end-user employee base, or as a complimentary and second-level support service to your existing IT team or function.


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Productivity Assessment

Microsoft EM+S: Advanced Administration and Support

The Microsoft Security Service is a managed service agreement that provides a guaranteed level of expert advice and support on the key Microsoft Enterprise Mobility + Security applications (EM+S): Azure Active Directory Premium, Intune, Azure Information Protection (AIP), Advanced Threat Protection (ATP), Secure Score, Advanced Threat Analytics, Cloud App Security, Azure Recovery Services Vaults, and Azure Portal Administration.

The service can be provided either directly to your end-user employee base, or as a complimentary and second-level support service to your existing IT team or function. 


Advanced Azure Infrastructure Support

We understand and appreciate the difficulties associated with managing complex Microsoft infrastructure environments. It’s almost impossible to know everything and stay ahead of the constant change.

The Advanced Microsoft Infrastructure Support service provides a third-line engineering response for busy in-house IT Teams, that need that extra level of Microsoft knowledge and support – when trying to resolve a serious problem, or planning an infrastructure upgrade or migration; on-premise, cloud or hybrid.


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Microsoft Knowledge Share

Get your own technical team up to speed quickly, with a hands-on, knowledge-share approach, led by a qualified Microsoft technical consultant, based around your own Microsoft environment and systems.

Block-book a discounted number of Knowledge Share days where we will work alongside you and your team, directly imparting technical knowledge and best practice advice to enable you to get up to speed and independent as quickly as possible.


Microsoft Licensing Discovery Workshop

There are significant changes to Microsoft’s licensing programme coming this July (2021).

Primarily this involves revising the minimum seat count required for Enterprise Agreements, from 500 to 1000 seats as well as other changes to your licensing. During the Covid pandemic, many businesses have been stuck in their fixed, non-negotiable Microsoft Licencing Agreements. This has resulted in overpaying in some cases for both unused seat count and unused Azure consumption.

The CSP platform allows flexible monthly adjustments to your licencing meaning you can easily avoid paying for Azure usage that you would not use.