Global healthcare leader Tristel strengthens cyber defences 24x7 with secure365

Microsoft secure365 customer story: Tristel and secure365


Industry: Healthcare

Customer size: 225

Number of countries operating: 14

Microsoft First Champion: Bryn Clark, IT Manager, Tristel

At a glance


secure365 Option: Advanced

Challenge: Complex overlapping security solutions

Benefits: Global seamless 24×7 security, retired 3rd party apps

How Tristel has levelled up their security with Microsoft and secure365

Tristel is a global leader in the infection-prevention business. The healthcare company ensures the safety of hospitals and medical equipment through smart application of biocidal chemistry. A rapid recent expansion saw Tristel opening new offices and manufacturing plants across the world, leading to security issues.

Tristel asked Softwerx how to plug these security gaps and future-proof its growth. The solution provider harnessed Microsoft technologies to equip Tristel with a comprehensive security portfolio, including Microsoft secure365 from Softwerx for “eyes-on” proactive defence. The healthcare company now relies on cutting-edge, scalable security support around the clock.



Client challenges

Tristel has a growing global presence, with offices around the world. The company had found it challenging to achieve always-on coverage of potential security breaches and risks as it attempted to run all security in different time zones “in house.” Because the company was supporting multiple security systems, its security budget had also become stretched. Further, systems were unable to communicate with one another, and the company was relying exclusively on Microsoft Business Premium, limiting its security reach.


Softwerx's solution

Adopting a Microsoft E5 licence has enabled Tristel to embrace a greater range of the comprehensive suite of Microsoft security services. Rolling out Microsoft secure365: Advanced from Softwerx gave Tristel a bird’s-eye view of its global security network. This network is now monitored by Softwerx around the clock, effectively covering every time zone the healthcare company operates in. Microsoft secure365 is built seamlessly into Microsoft extended detection and response solutions.

Client benefits

Tristel has gained continuous eyes-on security and has streamlined its cybersecurity workflow. The Softwerx Security Operations team provide enhanced threat-hunting expertise. For example, Softwerx helps to triage any configuration changes and then provides advice on how to implement proactive security optimisations.

Further, Microsoft Security Centre enables all threats to be monitored via a single pane of glass. By cutting out multiple portals, Tristel saves time and effort.


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